Terms of service

POLICIES

1) Placing an Order
2) Payment Options
3) Cash on Delivery Policy
4) Pricing Policy
5) Payment Security
6) What is a CVV/CVC?
7) Out-of-Stock Items
8) Cancellation Policy
9) Shipping Policy
10) Returns & Refund Policy
11) Product Quality Promise

1) Placing an Order

Browse through the GREENSHARE HERBALS PVT. LTD. online collection to
select your desired products. Choose the quantity and click "Order" to add
them to your cart.
Once you've added all items you'd like to purchase, click on "Checkout" to
proceed.
You’ll be prompted to provide your shipping and payment information. Choose your preferred payment method from the available options.
After your payment is successfully processed, your order will be packed and
dispatched as per our standard timelines. Kindly refer to our Shipping Policy for detailed information.

2) Payment Options

GREENSHARE HERBALS PVT. LTD. accepts instant online payments
through the following modes:
o Domestic and international credit cards issued under Visa or
MasterCard networks.
o Visa Debit Cards issued by select Indian banks (a list is available
during checkout).
Transactions will appear on your statement as payments made to
GREENSHARE HERBALS PVT. LTD.
When using Visa or MasterCard, you will need to provide the 16-digit card
number, expiry date, and 3-digit CVV found on the card’s reverse side.
Ensure your card is registered with VBV (Verified by Visa) or MSC
(MasterCard Secure Code).
For American Express cards, a 15-digit number and a 4-digit security code
are required.

3) Cash on Delivery Policy

We currently do not offer Cash on Delivery (COD) as a payment method.
Should this option become available in the future, customers will be notified accordingly.

4) Pricing Policy

All product prices listed on the GREENSHARE HERBALS PVT. LTD. websites are current and regularly updated.
Prices are quoted in Indian Rupees and include applicable taxes.
Orders are processed based on the prices available at the time of purchase
and dispatch.
Our products are subject to GST as per Indian tax laws.
For international shipments, local customs duties may apply and must be paid by the customer. Additional international shipping charges may also be incurred.

5) Payment Security

GREENSHARE HERBALS PVT. LTD. ensures secure transactions through
industry-standard encryption technologies.
All transactions are conducted over a Secure Socket Layer (SSL) and
protected with 1024-bit encryption.
This security protocol ensures your personal and financial data is transmitted safely and cannot be accessed by third parties.
You can verify the secure status of your session by spotting a padlock icon
either at the bottom of your browser or in the URL bar during checkout.

6) What is a CVV/CVC?

The CVV/CVC is a security code (3 or 4 digits) located on the back of your credit card, typically in the signature strip.
CVV (Card Verification Value) or CVC (Card Validation Code) serves as an added security layer to protect against online fraud.
This number is not printed on receipts or statements and is required during checkout to confirm you have physical possession of the card.

7) Out-of-Stock Items

We regret any inconvenience caused due to product unavailability.
If an item you ordered is out of stock, we will reach out within 1–3 business days to discuss alternative solutions.
In case of unavailability, your product will be shifted to your cart automatically for future reference.
Please note that GREENSHARE HERBALS PVT. LTD. does not entertain
backorders: orders will only be accepted if items are in stock and ready for dispatch.

8) Cancellation Policy

Orders can be cancelled within 24 hours of placement. Once dispatched,
cancellations cannot be processed.
To cancel an order, contact us with your order number through:

Email: care@greenshare.in
Phone: +91 9961124366 (Mon–Sat, 9:00 AM to 5:00 PM IST, excluding
public holidays
WhatsApp: Available via our website greenshare.in

Upon approval of your cancellation, you will receive confirmation via SMS or email.
A 3% payment gateway fee will be deducted for approved cancellations, and the remaining balance will be refunded to your original payment method within 7–10 business days (subject to bank processing timelines).
GREENSHARE HERBALS PVT. LTD. reserves the right to approve or decline any cancellation request at its sole discretion.

Cancellations by GREENSHARE HERBALS PVT. LTD. may occur due to:

Violation of our cancellation policy
Technical or system-related issues
Incorrect or invalid contact/address details provided by the customer
Suspected fraud or misuse
Failed delivery attempts or refusal to accept delivery
EMI offer being declined by the bank.

9) Shipping Policy

Hassle-Free Shipping with GREENSHARE HERBALS PVT. LTD.
Orders are shipped either from our central GREENSHARE HERBALS PVT.
LTD. warehouse or through authorized third-party logistics partners.
We reserve the right to temporarily halt deliveries to any region or country in case of emergencies or unforeseen circumstances.
GREENSHARE HERBALS PVT. LTD. complies strictly with all safety
regulations and government mandates. We currently fulfill orders both within India and internationally.
Please ensure that your order complies with the import laws and delivery
regulations of your country before completing your purchase.

Order Placement & Dispatch

Upon placing your order, you’ll receive an order confirmation email.
Once the shipment is ready, we will notify you with a shipping confirmation
and tracking details.
Most orders are dispatched within 1–3 business days (excluding public
holidays). Tracking typically becomes active 24 hours post-dispatch.

Delivery Process

We work with trusted logistics partners to ensure timely and secure delivery. Delivery service may not be available in certain remote areas. In such cases, we will attempt to find alternative options.
To ensure safe handover, a signature may be required at the time of delivery.
If you're unavailable, a trusted person such as a neighbor, colleague, or family member may sign on your behalf. GREENSHARE HERBALS PVT. LTD. is not responsible for disputes arising from third-party receipt.
If our logistics partner is unable to deliver the package, they will attempt to
contact you. If there’s no response, the package may be returned to us.
GREENSHARE HERBALS PVT. LTD. will not be held responsible for delays
in such scenarios.
Some deliveries may require an OTP for verification. The OTP will be sent to
the registered mobile number used during order placement.

Upon Receiving Your Package

Please inspect your package thoroughly at the time of delivery. Any issues,
such as tampered packaging or damage, must be reported within 24 hours.
For concerns, contact our support team within 24 hours via:
o Email: care@greenshare.in
o Phone: +91 9961124366 (Mon–Sat, 9:00 AM to 5:00 PM IST)
o WhatsApp via greenshare.in
Submit images or videos (with visible batch information) if packaging is
tampered or the product is damaged.

Shipping Charges & International Orders

Shipping and handling charges vary depending on product size, weight,
packaging, and delivery location. Charges are displayed during checkout
before payment.
GREENSHARE HERBALS PVT. LTD. is responsible for compliance with
export and customs regulations from the shipping country.
The buyer must ensure compliance with import regulations, taxes, and duties applicable in their country.
Customers should confirm that the ordered quantity complies with the import limits set by their country.
If a shipment is refused entry or fails to clear customs, GREENSHARE
HERBALS PVT. LTD. may, at its discretion, refund the order after deducting
shipping, return duty, and processing charges.
If you prefer using your own shipping partner, please let us know. We'll do our best to accommodate the request (additional costs may apply).
By placing an order, you acknowledge and accept these shipping terms and
conditions.

10) Returns & Refund Policy

Damaged or Leaking Products

If your product is received damaged or leaking, notify us within 24 hours of
delivery.
Email us at care@greenshare.in, or contact our Customer Care at +91
9961124366 (Mon–Sat, 9:00 AM to 5:00 PM IST), or send a WhatsApp
message through greenshare.in.

Include the following:
1. Order number & invoice
2. Description of the issue
3. High-resolution images or an unboxing video
4. Visible batch number on the product
5. Clear visuals of inner (carton) and outer packaging

Examples of applicable claims:

Broken, unsealed, or leaking containers
Missing or incorrect items
Dirty packaging upon arrival
Empty or under-filled product
Signs of tampering
Note: CARTON refers to the product box; & outer packaging is the shipping box containing the order.
Once all required information is received, our team will respond within 1–3 business days. If approved, an exchange will be arranged with a reverse pick-up, or a refund will be initiated within 7–10 business days.

Return Guidelines

Returned items must be in original, saleable condition and accompanied by:
o original receipt
o A document stating:
• Return address
• Customer’s name & address
• Order number
• List of contents

Email a copy of this document along with photos of the returned package to our customer service contact.
No cash refunds are permitted.
Gift boxes are not eligible for returns or refunds.

11) GREENSHARE HERBALS PVT. LTD. Product Quality Promise

We stand by the quality of our products. In the rare case of a quality concern:
Reach out within 24 hours via:

Email: care@greenshare.in
Phone: +91 9961124366 (Mon–Sat, 9:00 AM to 5:00 PM IST)
WhatsApp via greenshare.in

Please provide:

1.Your order number
2. Product in question
3. Description of the quality issue
4. Supporting images/videos clearly showing the issue and the product & back label with visible batch number.

Upon receiving the complaint:

Our in-house Ayurvedic Doctor will connect with you within 1–7 working days to assess the issue.
If necessary, we may request the product to be returned for lab testing.

Inspection & Resolution:

The quality review takes approximately 7–10 business days from when the
product is received at our facility.
If the concern is validated, an exchange or refund will be initiated within 7–10 business days post-assessment.
Total time from return to resolution may take up to 3 weeks.

Note:

Products damaged due to misuse or incorrect application are not covered.
Reactions caused by personal skin sensitivities or preferences (e.g., scent,
texture) do not qualify for exchange or return unless linked to a verified
product quality issue.

TERMS AND CONDITIONS

1) PRIVACY POLICY BY GREENSHARE HERBALS PVT. LTD.

The domain GREENSHARE is owned and managed by GREENSHARE HERBALS PVT. LTD. located at Building No. 510, Koithara Road, South Panampilly, Kochi – 36. In this Privacy Policy, terms like “GREENSHARE,” “we,” “us,” or “our” refer to GREENSHARE HERBALS PVT. LTD. and the terms “user,” “visitor,” or “you” refer to anyone who accesses or interacts with our website. Our commitment is to protect your privacy and ensure the safe management of your personal information.

By using our website or submitting personal data to us, you agree to the terms set out in this policy. This privacy statement details what personal information we gather, why we collect it, how we use it, who we share it with, and the available options for managing your data.

Please note that we may update this policy occasionally. These changes may occur without prior notice. Your continued use of the website after any such updates constitutes acceptance of the revised policy. We also outline the security measures we take to protect your information, how long we retain it, and how you can reach us for inquiries regarding your data.

Using or accessing our services, whether through a device, application, computer, or in-store purchases, means you agree to be bound by this privacy policy and the terms of use provided.

Key Aspects of Our Privacy Policy Include:

1. Types of Information We Collect and Personal Data

We gather personal information from various sources when you interact with our services. This includes data you directly provide, as well as data collected from your interactions with our platform. The following information may be collected:

1.1 Data You Provide Directly

When you create an account or make a purchase, you may need to provide personal information, such as:
- Identification Information: Name, birthdate, gender, and photos for account creation or retail store transactions.
- Contact Information: Email address, phone number, postal address, shipping details, and billing info to communicate with you and process orders.
- Financial Details: Payment information, including bank details, credit/debit card numbers, and other relevant transaction data, to facilitate purchases.
- Additional Information: Purchase history, preferences, and health-related details (e.g., skin type, hair type) that help us personalize our services.
- Social Media Data: Information from your social media profiles (e.g., name, location, photos, and posts) if you interact with us through such platforms.
- Customer Support Data: Communication logs from messages or surveys, including interactions with customer support or in response to promotional inquiries.

Please note, we may also collect personal data from third-party agencies. These outsourced agencies have their own privacy policies, and you should review them if you have questions about their data collection practices. By creating a GREENSHARE HERBALS PVT. LTD.account or using our services, you agree to the collection of your data in line with this policy.

1.2 Information We Collect Automatically

We may automatically gather certain personal data from you through our servers, which maintain an activity log tracking all users on the platform. The information we collect can include, but is not limited to, your Internet Protocol (IP) address, physical address, time and date of access, web pages visited, the number of clicks, software crash reports, browser or app details, session ID number, search queries, search results, referring website addresses, and details about nearby devices, such as Wi-Fi access points, cell towers, operating system information, mobile network details (including carrier name and phone number), app version number, and Bluetooth-enabled devices, depending on your settings and device permissions. Additionally, if you visit any of our retail locations or participate in marketing or clinical promotional events (either organized directly by us or through third-party agencies), we may capture video surveillance footage that could be used to identify you directly or indirectly.

To make your experience more convenient, we may offer functionality that allows you to stay logged into the application without needing to enter your password every time you access it. However, if you choose to stay logged in, be aware that anyone who gains access to your device will also be able to access your account, potentially make changes, and even complete purchases without your knowledge or consent. For this reason, if you opt to remain logged in, we strongly recommend enabling security features on your smartphone, tablet, or computer to prevent unauthorized access to both your device and your GREENSHARE HERBALS PVT. LTD.account.

1.3 Information We Receive from Third-Party Agencies

We may obtain information about you from external agencies if you’ve given your consent for them to share this data with us. This information may be integrated and processed internally to enhance our services. We collaborate with a variety of third-party partners to enhance our service quality and performance, including subcontractors such as advertising networks, analytics providers, search engine companies, cloud infrastructure services, AI service providers, and marketing partners. We may also receive market research reports and customer data from these third parties. Additionally, we might gather aggregated, statistical, or demographic data, such as browser type information, for analysis purposes.

2. Why We Collect Your Information and the Purpose of Data Collection

2.1 We only collect personal data that you provide directly to us or that is collected when you interact with our platform, make purchases, or contact us via email or other direct communication. By using our services, registering for a GREENSHARE HERBALS PVT. LTD. account, or making purchases in-store or online, you consent to the collection, use, storage, transmission, and backup of your personal data for the purposes outlined in this policy. This is in accordance with the limitations set forth in clause 14 of this policy.

2.2 The ways in which we may use your personal data include:

(a) Allowing you to access and utilize our platform, and interact with service providers or outsourced agencies linked to GREENSHARE HERBALS PVT. LTD.

(b) Sending you newsletters, updates, or other materials that you have requested or opted to receive.

(d) Fulfilling any obligations arising from contracts between us.

(e) With your permission, sharing your digital data, should you choose to do so.

(f) Using your data for legal purposes, such as pursuing unpaid amounts or seeking professional legal advice.

(g) Adhering to applicable laws and regulations.

(h) Enhancing and advancing our services, provided you haven’t opted out.

(i) Notifying you about new deals, products, services, updates, promotions, and marketing efforts.

(j) Resolving any disputes, troubleshooting issues, or measuring your interest in our services.

(k) Sending you service-related or support messages, security alerts, or GREENSHARE HERBALS PVT. LTD. account notifications.

(l) Responding to your customer service inquiries or providing assistance.

(m) Enforcing our terms and conditions.

(n) Personalizing your experience, detecting and safeguarding against errors, fraud, and other criminal activities.

(o) Optimizing and enhancing the platform, including the development of new products and services.

(p) Communicating with you about your participation in special events, surveys, contests, loyalty programs, and other promotional activities.

(q) Analysing your usage patterns to improve our marketing and promotional strategies, tailoring advertisements to suit your interests, and refining our services, content, and platform layout.

(r) Improving your overall customer experience and personalizing interactions on our platform.

3. When We Might Share Your Personal Data and Disclosure of Information

3.1 Your personal data will also be utilized to manage communications, internal administration, and record-keeping processes.

3.2 We do not rent, sell, or otherwise share your personal data with third parties, except as outlined in this policy. We will keep your personal data confidential and take reasonable measures to prevent unauthorized disclosure. However, you agree that we may share your data with the following entities:

(a) Our employees, agents, contractors, financial institutions, auditors, advisers, and service providers, as needed for the proper delivery and maintenance of our services or as part of our operational processes.

(b) Please note that we do not authorize our agents, advisors, contractors, auditors, financial institutions, or service providers to use or disclose your data, except as necessary to perform services on our behalf or to comply with legal obligations.

(d) Relevant parties for the purpose of investigating, preventing, or addressing illegal activities, suspected fraud, potential threats to physical safety, or violations of our terms and conditions.

(e) Professionals to whom we are legally obligated to disclose information, such as in response to court orders, law enforcement requests, or other legal proceedings.

(f) Professionals bound by confidentiality agreements with us.

(g) In the event that we are acquired by or merged with another company, your personal data may be transferred to the new entity.

(h) Periodically, we may disclose general statistical information about our platform, such as the number of visitors, the types and quantities of products or services purchased, etc.

(i) To actual or potential transferees or participants in our services.

3.3 All your activities on our platform, from login to logout, are encrypted with an SSL certificate to ensure privacy. We do not store or capture your credit/debit card details. Payments for purchases on our online store are processed through secure payment platforms, such as PayU, PayPal, Paytm, or other payment gateways that we may choose to use in the future.

3.4 Additionally, you agree that we may occasionally share your personal data for the following purposes:

(a) Advertising

When you use our platform or submit personal data, we may use it in line with this policy. We may also aggregate customer data and share it in a non-personally identifiable way with advertisers and outsourced agencies for marketing and promotional purposes. We will never share personal data that identifies you, such as your name or email address, with advertisers unless you explicitly ask us to.

(b) Public Forums

Please be aware that if you share any personal data in public forums on our platform, such information could be collected and used by others over whom we have no control. These posts may be visible to the public.

4. Managing Your Personal Data, Retention, and Security

4.1 We will only use your personal data for the purposes for which it was originally collected, as outlined above, unless we determine that it is necessary to use it for another compatible purpose. If you’d like clarification on how the new purpose aligns with the original one, please reach out to us at care@greenshare.in.

4.2 If we need to use your personal data for an unrelated purpose, we will inform you and provide an explanation of the legal grounds allowing us to do so.

4.3 What We Do:

(a) We are committed to safeguarding your personal data. We utilize internal servers and cloud service providers to store all your information and host the platform. Your personal data is stored in an encrypted database. Some of the measures we take to protect your information include firewalls, encryption, disaster recovery protocols, and access control systems. However, please understand that no security system is entirely foolproof, and we cannot guarantee that your personal data will be secure under all circumstances, including during data transmission to us or while stored on your device.

(b) We undergo regular security evaluations by third-party experts and restrict access to your personal data to our employees and authorized personnel on a strict need-to-know basis. After receiving your personal data, we enforce rigorous procedures and security measures to protect it from unauthorized access as much as possible.

(c) You acknowledge that we will not be held responsible for any accidental disclosure of your personal data, despite our best efforts and the security procedures we implement to protect your privacy.

4.4 What You Should and Should Not Do:

You are responsible for maintaining the confidentiality of your username and password and should not share these details with anyone. When using public spaces, exercise caution, and never leave your device unattended, especially while logged into your GREENSHARE HERBALS PVT. LTD. account. We recommend using trusted malware and virus protection software on your device. Additionally, avoid accessing your GREENSHARE HERBALS PVT. LTD. account on public computers unless you can be sure that the terminal is secure from spyware and you can delete your information when done. We will not be liable for any loss or damage resulting from unauthorized access to your account due to failure to follow these precautions.

4.5 Please be aware that if you share any of your personal data in public areas on the platform, that information may be accessed and used by others over whom we have no control.

4.6 If you suspect that your personal data has been misused, lost, or accessed without authorization, please notify us immediately. Contact us at care@greenshare.in, and we will investigate the issue and update you on the steps we are taking.

4.7 We will retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, including compliance with legal, regulatory, tax, accounting, or reporting obligations. Your data may be archived as long as we deem necessary for legitimate business interests or to meet legal requirements.

4.8 When determining the appropriate retention period, we consider factors such as the categories of data, the sensitivity of the information, the potential risk of harm from unauthorized access, the purposes for processing the data, whether the purpose could be achieved by other means, and applicable legal requirements.

4.9 Typically, we retain the information you provide for the duration of our relationship with you, plus a reasonable period for deletion routines or to account for applicable statutes of limitation. If you have opted to receive marketing communications, we will retain the information needed to send these communications even after our customer relationship ends or once the data is collected, if you are a prospective customer.

4.10 If you choose to delete your GREENSHARE HERBALS PVT. LTD. account, we will remove your personal data within a reasonable time after the account is terminated or the related matter ends. However, we may retain certain information as required for legal compliance, resolving disputes, enforcing our policies, or protecting our intellectual property rights. Please note that some data may still exist in our systems, for example, in backup storage, but it will be inaccessible and unused.

4.11 Your personal data may be transferred and stored in countries outside of India by us or our affiliates to fulfil the purposes described in this policy. Keep in mind that the data protection laws in these countries may not be the same as those in your country of residence. When transferring your personal data to other countries, we will ensure that it is protected as described in this policy and comply with applicable data protection laws governing such transfers.

5. Your Rights and Consent as a Customer

5.1 Request for Correction: You have the right to request corrections to any personal data we hold about you. This allows you to correct any incomplete or inaccurate information, though we may need to verify the accuracy of the new data you provide.

5.2 Request for Erasure: You have the right to request the deletion of your personal data. This enables you to ask us to remove your data when there is no valid reason for us to continue processing it. You may also request erasure of your data if you’ve successfully exercised your right to object to processing (as described in Clause 8), if we’ve processed your data unlawfully, or if we are required by law to erase your personal data. However, please note that we may not always be able to comply with your erasure request due to specific legal reasons, which we will inform you of, if applicable, when you make the request.

5.3 Right to Object to Processing: You have the right to object to the processing of your personal data when we are relying on legitimate interests (including those of outsourced agencies) and when there is something about your specific situation that leads you to believe that processing affects your fundamental rights and freedoms. You also have the right to object if we are processing your data for direct marketing purposes. Once we receive your objection, we will stop processing your data for marketing or any other specified purpose. However, in certain cases, we may demonstrate that we have compelling legitimate grounds for processing your data that override your rights and freedoms.

5.4 Request for Restriction of Processing: You have the right to ask us to limit how we process your personal data. This request can be made in the following situations:

(a) If you wish for us to verify the accuracy of your personal data.
(b) If you believe our use of your personal data is unlawful, but you do not want it deleted.
(c) If you require us to retain your personal data, even though we no longer need it, for the purpose of establishing, exercising, or defending legal claims.
(d) If you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to continue processing it.

5.5 Additional Rights:

(a) You have the right to inquire about our practices concerning personal data, as well as the types of personal data we hold.
(b) You have the right to confirm if we hold any personal data about you and our access to that data.

5.6 For any requests regarding objections, data access, data corrections, information about our practices, or any questions or complaints, please contact us at care@greenshare.in.

We reserve the right to charge a processing fee for providing our services if required by applicable laws in certain jurisdictions.

6. Data Protection by GREENSHARE HERBALS PVT. LTD. Website

6.1 Our Commitment:

We are committed to:

(a) Taking necessary actions to ensure compliance with data protection and privacy laws, based on our business judgment.
(b) Reporting any theft or loss of personal data without delay.
(c) Adhering to all relevant data protection laws and standards to safeguard the privacy and security of your personal data.
(d) Complying with applicable data protection and privacy regulations.
(e) Avoiding any actions that could result in a breach of data protection or privacy laws.

6.2 Limitation of Data Collection: Any personal data we collect or access will be strictly limited to what is necessary to fulfil our obligations related to the services we provide through the platform or to meet legal requirements. We will use such data solely for these purposes and maintain it in strict confidence according to the provisions of this policy. We will not share any personal data we hold with any outsourced agency, except as specifically outlined in this policy.

6.3 Anonymized Data Use: Unless expressly stated otherwise in this policy, we have the right to collect, use, or analyse your personal data in an anonymized manner. In such cases, the data will not be used in any way that could identify you personally.

6.4 Sensitive Data Warning: We advise you not to include any sensitive personal information in emails sent to us at care@greenshare.in. For your own protection, please refrain from sending credit/debit card numbers or other sensitive personal data through email.

7. Children’s Personal Data

Unless otherwise specified, our platform is only intended for users aged 18 (eighteen) years or older. We will only process data relating to children with explicit consent from a parent or legal guardian or if such information is voluntarily provided to us by a parent or guardian. Any information we collect in this context will solely be used to deliver services.

8. Logging Out & Withdrawing Consent

8.1 You’ve provided your personal data in connection with using, browsing, and accessing the platform, making purchases, or requesting services. Failure to provide the requested data may result in the rejection of your service application.

8.2 We require your consent to process your personal data, and you have the right to log out or withdraw your consent at any time by contacting us at care@greenshare.in. While we aim to respond to all requests promptly, more complex requests or multiple inquiries may take longer. In such cases, we will inform you and keep you updated.

Please note that this withdrawal option may not apply to third-party co-branding partners, to whom you may have separately consented to share your personal data.

8.3 If you do not want GREENSHARE HERBALS PVT. LTD. to use your data for direct marketing, including emails, SMS, phone calls, or other communication channels, and you do not wish us to share your data for marketing purposes, you can opt-out via the unsubscribe link in the marketing communications. However, this opt-out will not apply to co-branding partners to whom you’ve consented to share your personal data separately.

9. Information Regarding Service Providers

9.1 We may rely on various outsourced agencies and service providers to assist us in delivering the services on our platform. These providers may be used for the following functions:

(a) Verifying information against public records.
(b) Processing payments.
(c) Customer support and marketing activities.
(d) Authenticating your identification information and documents.
(e) Enabling services via third-party platforms and software tools.
(f) Managing claims.
(g) Preventing fraud and assessing risks.

9.2 These outsourced service providers will only have limited access to your personal data to perform these tasks and must adhere to our strict policies and guidelines. They are not authorized to use or disclose your personal data beyond what is necessary to carry out the specified functions or to comply with legal obligations.

10. Non-Classified Information Collected by GREENSHARE HERBALS PVT. LTD.

10.1 Non-personal data refers to information that does not identify you personally. When you visit our platform or interact with an outsourced agency working on our behalf, we may collect non-personal data such as the pages you visit.

10.2 We may use tools like web beacons, clear GIFs, pixel tags, or similar technologies to track when you visit our platform. This allows us to gather non-personal data such as the sections of the platform you engage with, your browser type, operating system, and the URLs you visit. This information helps us improve your online experience by better understanding your browsing behaviour.

10.3 We may use or disclose non-personal data for various purposes, such as embedding email addresses within images. If we combine non-personal data with personal data, the combined information will be treated as personal data in accordance with this policy.

11. WhatsApp & Text Messaging

11.1 If you choose to, you may provide your mobile number to receive text alerts, including information about our products, events, promotions, or beauty tips (which may also include WhatsApp messages for customers in India). While we do not charge for receiving these messages, your mobile carrier may charge you for sending and/or receiving texts, as well as any other applicable fees. If you opt in and later wish to stop receiving these text messages, you may exercise your right to unsubscribe as outlined in Clause 8.

11.2 Text messages are delivered via a third-party mobile network provider, so we are unable to control or guarantee factors such as message delivery, performance, or delays. If you encounter any issues with receiving text messages, feel free to reach out to us at care@greenshare.in for assistance.

11.3 We may also collect information like the date, time, and content of your text messages as part of your usage. Any information gathered through these messages will be processed according to this privacy policy.

12. Notifications and In-App or Phone Alerts

When using our platform, you may opt in to receive push notifications on your smartphone, tablet, or computer. These notifications may include promotional updates about our products and services. You can opt out of receiving push notifications anytime by adjusting your device settings. Would like to inform that opting out of push notifications will not affect other communications like email. If you wish to stop receiving alerts and updates within the app, simply uninstall the app from your device.

13. Use of Cookies and Related Technologies

13.1 We may gather specific information about your activity on our platform or while using our services automatically. By using our services, you consent to our collection of this data, which we use in aggregate form for internal analysis to better understand customer preferences, behavior, and demographics. This helps us enhance the safety and quality of our service.

13.2 Cookies are small files containing letters and numbers that, with your permission, are saved to your browser or device’s hard drive. These files help us recognize your browser and remember your preferences.

13.3 Our platform uses cookies to tell you apart from other users. This enables us to enhance your browsing experience and refine the platform over time. Continuing to use the platform signifies your acceptance of our cookie usage. We do not associate cookies with personally identifiable information.

14. Direct Marketing and Related Strategies

14.1 We plan to use your personal data for marketing and advertising purposes related to our services. Your data may also be shared with social media platforms and other entities for direct marketing, whether or not they are part of GREENSHARE HERBALS PVT. LTD.

14.2 The following types of services and activities may be part of our direct marketing efforts:

(a) Services related to our platform and/or our affiliated companies.
(b) Invitations to events such as webinars.

14.3 We may reach out to you through fax, email, direct mail, phone calls, and other communication channels. You will receive marketing communications from us if you’ve requested information or purchased goods or services from us and haven’t opted out of receiving such marketing.

15. Updates to This Privacy Policy

We reserve the right to update or revise this policy at any time to ensure compliance with applicable laws or to address changing business needs. Any amendments will take effect immediately upon being posted. We will notify you of any significant changes to the policy. We encourage you to review this policy periodically, as any updates will be binding. Continued use of our platform or services constitutes your acceptance of the revised terms.

16. Outsourced Agencies Rights Under This Policy

Outsourced agencies do not have any rights or entitlements to enforce the terms of this policy.

17. Our Organization’s Responsibilities and Obligations

We may transfer or assign any of our responsibilities or obligations to another party without notifying you, at our discretion. However, you may not assign, sublicense, or transfer any of your rights or obligations under this policy to anyone else without obtaining prior written consent from us.

18. Limitation of Liability and Conflict of Law

19. Governing Law & Jurisdiction

2) Payment Policy

Please refer to our payment policy to understand the process of purchasing our products. All international orders may be subject to local customs duties, which the customer will be responsible for paying according to the regulations of their country.

3) Products and Services for Personal Use

The products and services listed on this website, as well as any samples we may provide, are intended solely for personal use. You are prohibited from selling or reselling any products, services, or samples unless you are a licensed retailer authorized by us. We reserve the right, at our discretion and with or without prior notice, to cancel or reduce the quantity of any order we believe may violate these terms and conditions.

4) Accuracy of Information

While we make every effort to ensure that the descriptions of our products on the website are as accurate as possible, we do not guarantee that product descriptions, images, or any other content on the website are error-free, complete, reliable, or up-to-date, except where required by applicable law.

5) Manufacturing Information

GREENSHARE HERBALS PVT. LTD.collaborates with the following manufacturers:

(I) K.S. Varier’s Ashtanga Ayurvedics Pvt: Ltd. Trichy, Tamil Nadu-620 102
(II) IRIS PRODUCTS & SERVICES 14/200E, Kunnappillisserry, Puliyanam, P.O., Angamaly, Ernakulam – 683 572

To further enhance the quality of our products and services, we may also partner with other external manufacturers.

6) Intellectual Property

All content on the website, including but not limited to trademarks, logos, service marks, text, images, audio clips, graphics, data compilations, and software, as well as their organization and presentation, are the property of GREENSHARE HERBALS PVT. LTD., its affiliates, partners, or licensors. These are protected under Indian intellectual property laws. As per the terms outlined in section 6 of the website or as required by applicable law, no part of this website or its content may be used, reproduced, sold, modified, or exploited for any purpose without obtaining express, prior written permission from us, and violation of this will lead to legal action.

7) Limited Licenses

8) Your Responsibilities and Obligations

By accessing or using the GREENSHARE HERBALS PVT. LTD. website, you agree to adhere to these terms and conditions and follow any special instructions or warnings related to the website. You must always act in accordance with the law and in good faith. You are prohibited from altering or modifying the website or any of its content in a way that could harm its integrity or functionality. If you breach any of these terms, whether negligently or wilfully, you will be held liable for all resulting damages and losses to GREENSHARE HERBALS PVT. LTD., our affiliates, partners, or licensors.

9) Outsourced Agency Links

We are not liable for the content of any external websites linked to or from the GREENSHARE HERBALS PVT. LTD. website. These links are provided for convenience and do not imply endorsement of any content, product, service, or supplier. Accessing any linked websites is done at your own risk. We do not assume responsibility for the content, actions, or privacy policies of such external sites. We recommend reviewing the terms and privacy policies of any third-party websites you visit.

10) Special Features, Events, and Functionality

GREENSHARE HERBALS PVT. LTD. may offer special features, promotions, or events (such as contests or limited-time offers) that are subject to additional terms and conditions. These may be provided by us or through our outsourced partners. If you choose to participate in these events, you agree that your participation will be governed by the specific terms, rules, and policies associated with the offering.

11) Submissions

We do not accept unsolicited suggestions or ideas. However, any inquiries, feedback, ideas, or other information you submit will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by submitting any materials, you grant us the right to use, reproduce, modify, and distribute the submission in any form, without payment or compensation. You also represent that you own or control the rights to your submission and that it does not violate any intellectual property rights or contain any harmful content, such as viruses or spam. You agree to indemnify us for any claims arising from your submission.

12) User Content

12.1 When you upload, transmit, or post any content (such as text, images, videos, or messages) on our website, you take full responsibility for it. Such content will be treated as a submission under section 11. This means that third parties, not us, are fully responsible for the content they post.

12.2 You agree not to post or assist others in posting content that is:

(a) False, misleading, or inaccurate.
(b) Paid for by a third party.
(c) Infringing any intellectual property rights.
(d) Illegal, harmful, defamatory, abusive, or offensive.
(e) Unauthorized under any law or contractual agreement.

12.3 You also agree not to:

(a) Collect or store personal data of other users.
(b) Impersonate anyone or falsely represent yourself.
(c) Engage in harassment or harm others.
(d) Manipulate or disguise the origin of content.
(e) Violate any applicable laws.

12.4 We do not control the user content posted on our website, and therefore, we do not guarantee its accuracy or quality. By using the site, you may encounter content that you find offensive or objectionable. We will not be liable for any user content, including errors, omissions, or any resulting damages. We reserve the right to remove any user content that violates these terms or is otherwise objectionable.

13) Copyright Complaints

We respect intellectual property rights. If you believe that copyrighted material has been infringed, please send us a written notice with the following details:

(a) Your contact information.
(b) Identification of the copyrighted work in question.
(c) Description of the infringing material and its location on our site.

Please note, this contact information is only for reporting potential copyright infringements and not for other inquiries.

14) Representations, Warranties, and Limitation of Liability

The GREENSHARE HERBALS PVT. LTD. website is provided “as is.” We make no warranties, express or implied, regarding the site or these terms, including but not limited to merchantability, fitness for a particular purpose, or non-infringement, unless otherwise stated by law.

You agree that, to the fullest extent permitted by law, we are not liable for any:

(a) Loss of data, incorrect delivery, or modification.
(b) Events outside our reasonable control.
(c) Loss or damage related to third-party links on the site.
(d) Delays or interruptions accessing the site.
(e) Computer issues related to the site.
(f) Business interruptions.

Our personal care products are made with natural and Ayurvedic formulations. While we take precautions to ensure their safety, individual reactions may vary. It is your responsibility to check ingredients and seek professional advice before use. We will not be liable for any product-related issues, including allergic reactions. For any purchases, you will be governed by the liability conditions outlined in the product packaging.

To the maximum extent allowed by law, we will not be liable for any indirect, special, incidental, or consequential damages, including lost profits. Our total liability shall not exceed INR 5000. Claims related to the website or these terms must be brought within a specified time after the issue occurred.

15) Indemnification

You agree to defend, indemnify, and hold GREENSHARE HERBALS PVT. LTD. harmless from any loss, damages, or expenses, including reasonable legal fees, arising from claims, actions, or demands from outsourced agencies related to your use of the website or any violation of these terms and conditions. You further agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of data mining tools, such as robots, spiders, crawlers, or any actions that place an unreasonable strain on our infrastructure.

16) Disputes

By using this website, you consent to receive all notices, agreements, disclosures, and communications from us electronically, including but not limited to via email or by posting notices on the site. These electronic communications will satisfy any legal requirement that such notices be in writing. If you wish to withdraw your consent, you may notify us via email at care@greenshare.in and stop using the website. If you withdraw your consent, all rights granted to you under these terms will terminate immediately. Please note that this consent is separate from any marketing communications you may receive, which are governed by our privacy policy.

18) General Terms

You acknowledge that these terms and conditions represent the complete and exclusive agreement between us regarding your use of the website and supersede all previous agreements or communications. We reserve the right to modify these terms at any time by posting updated versions on the website. These changes will take effect immediately upon posting. Your continued use of the site after such changes constitutes your acceptance of the new terms. We may also, at our discretion, terminate any rights granted under these terms, and you must cease using the website immediately if such a termination occurs.

Nothing in these terms and conditions creates a partnership, agency, or joint venture between us. If we do not enforce any provision of these terms, it does not waive our right to enforce it later. If a provision is deemed unenforceable, it will be modified to reflect the original intent as much as possible, while keeping the remaining provisions intact.

If you have any questions about these terms and conditions, please contact us via email at care@greenshare.in.

19) International Orders

For orders shipped outside of India:

(a) Your shipment may incur customs duties, import taxes, VAT, or other applicable taxes upon arrival in the destination country.

(b) Check with your customs authorities for potential charges, which must be paid by the recipient. The brand is not responsible for these charges.

(d) If the recipient refuses to pay the applicable customs charges upon arrival, the brand will deduct the full shipping and return fees from the refund.

(e) While we are responsible for adhering to export and customs regulations from the country of origin, the recipient must comply with the import laws and regulations of the destination country.

(f) The customer should verify that the total number of items ordered complies with the import restrictions in their country.

(g) The brand will fulfil the order from our end, but it is the recipient’s responsibility to ensure that the goods enter the destination country legally and that any required customs duties, taxes, or fees are paid.

(h) If customs clearance fails, the brand may, at its discretion, issue a refund, subtracting the shipping, return, and any associated fees.

(i) Please confirm that the products in your order comply with the laws of the country where you are receiving them and that delivery is permitted.

20) Gift – Terms & Conditions

The Gift option is available only with COMBO PACK purchases.
A personalized message can be included inside the combo package upon special request.
This service applies exclusively to individual combo boxes. If selected items cannot be accommodated in the chosen packaging, GREENSHARE HERBALS PVT. LTD. may opt for alternative packaging, which may incur an additional cost.
Gift option is offered for both domestic (India) and international deliveries.
The availability of this option is subject to stock.
If the customer purchase more than one combo packs and if it does not fit in the single delivery box or package, a different box or package will be used to send the item.
To know the gift option and combo prices please refer our product list and prices at home page www.greenshare.in
GREENSHARE HERBALS PVT. LTD. retains the right to update, alter, or discontinue this service at any point in time without prior notice.
Requests for gift purchase or personalized messages submitted separately (not with the purchase order) will not be processed. In special cases, GREENSHARE HERBALS PVT. LTD. will prefer better quality services and may assess the customer requests, will directly communicate the outcome to the customer. Please note that no confirmation or assurance can be provided for separately placed requests.

21) Gift Card/Voucher

Choose from our range of digital gift vouchers starting at ₹1500 and above.
Your e- gift voucher will be sent digitally to the recipient’s personal email id.
Physical gift card/ voucher will send to the registered address by post which is provided at the time of purchase upon request.
Gift card/ vouchers should be purchased separately, not combined with other product purchase.
Gift card/ vouchers are valid for 1 year from the date of purchase.
Recipients can check their gift voucher balance online or with the customer care service.
Orders for physical or e-gift cards cannot be placed using Cash on Delivery (COD) option.
Gift cards (both physical and digital) are not eligible for redemption with any other promo codes, coupons, reward points, or other gift cards.
GREENSHARE HERBALS PVT. LTD. gift cards can only be redeemed on the official website or at physical stores by person.
Gift cards are non-refundable and cannot be exchanged for cash. It can be used only for product purchase not exchangeable with a new gift card.
Full redemption of the gift card value is required in a single transaction; partial usage is not permitted.
E-gift cards will be delivered to the recipient’s email address within 15 to 30 minutes of successful payment confirmation.
Please ensure the recipient’s email ID is entered correctly, as GREENSHARE HERBALS PVT. LTD. will not be able to amend, cancel, or refund orders with incorrect information and email addresses.
Need Help? For any queries, reach out to us at: care@greenshare.in/ Ph: +91 9961124366 (Mon–Sat, 9:00 AM to 5:00 PM IST)