Refund policy

If your product is received damaged or leaking, notify us within 24 hours of delivery.

Email us at care@greenshare.in, or contact our Customer Care at +919961124366 (Mon-Sat, 9:00 AM to 5:00 PM IST), or send a WhatsApp message through greenshare.in (Mon-Sat, 9:00 AM to 5:00 PM IST, excluding public holidays) Include the following:

  1. Order number & invoice
  2. Description of the issue
  3. High-resolution images or an unboxing video
  4. Visible batch number on the product
  5. Clear visuals of inner (carton) and outer packaging

Examples of applicable claims:

  • Broken, unsealed, or leaking containers
  • Missing or incorrect items
  • Dirty packaging upon arrival
  • Empty or under-filled product
  • Signs of tampering

Note: “Carton” refers to the product box; “outer packaging” is the shipping box containing the order.

Once all required information is received, our team will respond within 1-3 business days. If approved, an exchange will be arranged with a reverse pick-up, or a refund will be initiated within 7-10 business days.

Return Guidelines

  • Returned items must be in original, saleable condition and accompanied by original receipt
  • Email a copy of a document stating: Return address, Customer’s name & address, Order number and List of contents along with photos of the returned package to our customer service contact.
  • Gift boxes are not eligible for returns or refunds.