Privacy policy

PRIVACY POLICY BY GREENSHARE HERBALS PVT. LTD.

The domain GREENSHARE is owned and managed by GREENSHARE HERBALS PVT. LTD. located at Building No. 510, Koithara Road, South Panampilly, Kochi - 36.

In this Privacy Policy, terms like "GREENSHARE," "we," "us," or "our" refer to GREENSHARE HERBALS PVT. LTD. and the terms "user," "visitor," or "you" refer to anyone who accesses or interacts with our website.

Our commitment is to protect your privacy and ensure the safe management of your personal information.

By using our website or submitting personal data to us, you agree to the terms set out in this policy. This privacy statement details what personal information we gather, why we collect it, how we use it, who we share it with, and the available options for managing your data.

Please note that we may update this policy occasionally. These changes may occur without prior notice. Your continued use of the website after any such updates constitutes acceptance of the revised policy. We also outline the security measures we take to protect your information, how long we retain it, and how you can reach us for inquiries regarding your data.

Using or accessing our services, whether through a device, application, computer, or in-store purchases, means you agree to be bound by this privacy policy and the terms of use provided.

Key Aspects of Our Privacy Policy Include:

Information We Collect: Details about the personal data we may collect when you use our services.
Purpose of Data Collection: Why we gather your information.
Disclosure and Sharing: When and how your personal information may be shared.
Data Management: How you can manage your data, its retention, and security.
Your Rights: Your rights and consent as a customer regarding your data.
Data Protection: Our efforts to protect your personal data.
Children’s Data: How we handle data related to children.
Account Management: How to log out and withdraw consent.
Service Providers: Information about third-party service providers.
Non-Classified Data: Information that is not classified as personal data but may still be collected.
Messaging & Communication: Collection and use of messaging services like WhatsApp and text.
Notifications: Updates through phone alerts and in-app notifications.
Cookies: Usage of cookies and similar technologies.
Direct Marketing: How we may approach you with direct marketing strategies.
Privacy Policy Changes: Updates to the privacy policy.
Third-Party Terms: Policies of outsourced agencies.
Our Responsibilities: What we are responsible for under this policy.
Limitation of Liability: Legal disclaimers and conflict resolution.
Jurisdiction: Applicable laws and jurisdiction for legal disputes.

1. Types of Information We Collect and Personal Data

We gather personal information from various sources when you interact with our services. This includes data you directly provide, as well as data collected from your interactions with our platform. The following information may be collected:

1.1 Data You Provide Directly

When you create an account or make a purchase, you may need to provide personal information, such as:

Identification Information: Name, birthdate, gender, and photos for account creation or retail store transactions.
Contact Information: Email address, phone number, postal address, shipping details, and billing info to communicate with you and process orders.
Financial Details: Payment information, including bank details, credit/debit card numbers, and other relevant transaction data, to facilitate purchases.
Additional Information: Purchase history, preferences, and health-related details (e.g., skin type, hair type) that help us personalize our services.
Social Media Data: Information from your social media profiles (e.g., name, location, photos, and posts) if you interact with us through such platforms.
Customer Support Data: Communication logs from messages or surveys, including interactions with customer support or in response to promotional inquiries.

Please note, we may also collect personal data from third-party agencies. These outsourced agencies have their own privacy policies, and you should review them if you have questions about their data collection practices. By creating a GREENSHARE HERBALS PVT. LTD. account or using our services, you agree to the collection of your data in line with this policy.

1.2. Information We Collect Automatically

We may automatically gather certain personal data from you through our servers, which maintain an activity log tracking all users on the platform. The information we collect can include, but is not limited to, your Internet Protocol (IP) address, physical address, time and date of access, web pages visited, the number of clicks, software crash reports, browser or app details, session ID number, search queries, search results, referring website addresses, and details about nearby devices, such as Wi-Fi access points, cell towers, operating system information, mobile network details (including carrier name and phone number), app version number, and Bluetooth-enabled devices, depending on your settings and device permissions. Additionally, if you visit any of our retail locations or participate in marketing or clinical promotional events (either organized directly by us or through third-party agencies), we may capture video surveillance footage that could be used to identify you directly or indirectly.

To make your experience more convenient, we may offer functionality that allows you to stay logged into the application without needing to enter your password every time you access it. However, if you choose to stay logged in, be aware that anyone who gains access to your device will also be able to access your account, potentially make changes, and even complete purchases without your knowledge or consent. For this reason, if you opt to remain logged in, we strongly recommend enabling security features on your smartphone, tablet, or computer to prevent unauthorized access to both your device and your GREENSHARE HERBALS PVT. LTD. account.

1.3. Information We Receive from Third-Party Agencies

We may obtain information about you from external agencies if you've given your consent for them to share this data with us. This information may be integrated and processed internally to enhance our services. We collaborate with a variety of third-party partners to enhance our service quality and performance, including subcontractors such as advertising networks, analytics providers, search engine companies, cloud infrastructure services, AI service providers, and marketing partners. We may also receive market research reports and customer data from these third parties. Additionally, we might gather aggregated, statistical, or demographic data, such as browser type information, for analysis purposes.

2. Why We Collect Your Information and the Purpose of Data Collection

2.1. We only collect personal data that you provide directly to us or that is collected when you interact with our platform, make purchases, or contact us via email or other direct communication. By using our services, registering for a GREENSHARE HERBALS PVT. LTD. account, or making purchases in-store or online, you consent to the collection, use, storage, transmission, and backup of your personal data for the purposes outlined in this policy. This is in accordance with the limitations set forth in clause 14 of this policy.

2.2. The ways in which we may use your personal data include:

(a) Allowing you to access and utilize our platform, and interact with service providers or outsourced agencies linked to GREENSHARE HERBALS PVT. LTD.

(b) Sending you newsletters, updates, or other materials that you have requested or opted to receive.

(d) Fulfilling any obligations arising from contracts between us.

(e) With your permission, sharing your digital data, should you choose to do so.

(f) Using your data for legal purposes, such as pursuing unpaid amounts or seeking professional legal advice.

(g) Adhering to applicable laws and regulations.

(h) Enhancing and advancing our services, provided you haven't opted out.

(i) Notifying you about new deals, products, services, updates, promotions, and marketing efforts.

(j) Resolving any disputes, troubleshooting issues, or measuring your interest in our services.

(k) Sending you service-related or support messages, security alerts, or GREENSHARE HERBALS PVT. LTD. account notifications.

(l) Responding to your customer service inquiries or providing assistance.

(m) Enforcing our terms and conditions.

(n) Personalizing your experience, detecting and safeguarding against errors, fraud, and other criminal activities.

(o) Optimizing and enhancing the platform, including the development of new products and services.

(p) Communicating with you about your participation in special events, surveys, contests, loyalty programs, and other promotional activities.

(q) Analysing your usage patterns to improve our marketing and promotional strategies, tailoring advertisements to suit your interests, and refining our services, content, and platform layout.

(r) Improving your overall customer experience and personalizing interactions on our platform.

3. When We Might Share Your Personal Data and Disclosure of Information

3.1 Your personal data will also be utilized to manage communications, internal administration, and record-keeping processes.

3.2 We do not rent, sell, or otherwise share your personal data with third parties, except as outlined in this policy. We will keep your personal data confidential and take reasonable measures to prevent unauthorized disclosure. However, you agree that we may share your data with the following entities:

(a) Our employees, agents, contractors, financial institutions, auditors, advisers, and service providers, as needed for the proper delivery and maintenance of our services or as part of our operational processes.

(b) Please note that we do not authorize our agents, advisors, contractors, auditors, financial institutions, or service providers to use or disclose your data, except as necessary to perform services on our behalf or to comply with legal obligations.

(d) Relevant parties for the purpose of investigating, preventing, or addressing illegal activities, suspected fraud, potential threats to physical safety, or violations of our terms and conditions.

(e) Professionals to whom we are legally obligated to disclose information, such as in response to court orders, law enforcement requests, or other legal proceedings.

(f) Professionals bound by confidentiality agreements with us.

(g) In the event that we are acquired by or merged with another company, your personal data may be transferred to the new entity.

(h) Periodically, we may disclose general statistical information about our platform, such as the number of visitors, the types and quantities of products or services purchased, etc.

(i) To actual or potential transferees or participants in our services.

3.3 All your activities on our platform, from login to logout, are encrypted with an SSL certificate to ensure privacy. We do not store or capture your credit/debit card details. Payments for purchases on our online store are processed through secure payment platforms, such as PayU, PayPal, Paytm, or other payment gateways that we may choose to use in the future.

3.4 Additionally, you agree that we may occasionally share your personal data for the following purposes:

(a) Advertising

When you use our platform or submit personal data, we may use it in line with this policy. We may also aggregate customer data and share it in a non-personally identifiable way with advertisers and outsourced agencies for marketing and promotional purposes. We will never share personal data that identifies you, such as your name or email address, with advertisers unless you explicitly ask us to.

(b) Public Forums

Please be aware that if you share any personal data in public forums on our platform, such information could be collected and used by others over whom we have no control. These posts may be visible to the public.

4. Managing Your Personal Data, Retention, and Security

4.1 We will only use your personal data for the purposes for which it was originally collected, as outlined above, unless we determine that it is necessary to use it for another compatible purpose. If you'd like clarification on how the new purpose aligns with the original one, please reach out to us at care@greenshare.in.

4.2 If we need to use your personal data for an unrelated purpose, we will inform you and provide an explanation of the legal grounds allowing us to do so.

4.3 What We Do:

(a) We are committed to safeguarding your personal data. We utilize internal servers and cloud service providers to store all your information and host the platform. Your personal data is stored in an encrypted database. Some of the measures we take to protect your information include firewalls, encryption, disaster recovery protocols, and access control systems. However, please understand that no security system is entirely foolproof, and we cannot guarantee that your personal data will be secure under all circumstances, including during data transmission to us or while stored on your device.

(b) We undergo regular security evaluations by third-party experts and restrict access to your personal data to our employees and authorized personnel on a strict need-to-know basis. After receiving your personal data, we enforce rigorous procedures and security measures to protect it from unauthorized access as much as possible.

(c) You acknowledge that we will not be held responsible for any accidental disclosure of your personal data, despite our best efforts and the security procedures we implement to protect your privacy.

4.4 What You Should and Should Not Do:

You are responsible for maintaining the confidentiality of your username and password and should not share these details with anyone. When using public spaces, exercise caution, and never leave your device unattended, especially while logged into your GREENSHARE HERBALS PVT. LTD. account. We recommend using trusted malware and virus protection software on your device. Additionally, avoid accessing your GREENSHARE HERBALS PVT. LTD. account on public computers unless you can be sure that the terminal is secure from spyware and you can delete your information when done. We will not be liable for any loss or damage resulting from unauthorized access to your account due to failure to follow these precautions.

4.5 Please be aware that if you share any of your personal data in public areas on the platform, that information may be accessed and used by others over whom we have no control.

4.6 If you suspect that your personal data has been misused, lost, or accessed without authorization, please notify us immediately. Contact us at care@greenshare.in, and we will investigate the issue and update you on the steps we are taking.

4.7 We will retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, including compliance with legal, regulatory, tax, accounting, or reporting obligations. Your data may be archived as long as we deem necessary for legitimate business interests or to meet legal requirements.

4.8 When determining the appropriate retention period, we consider factors such as the categories of data, the sensitivity of the information, the potential risk of harm from unauthorized access, the purposes for processing the data, whether the purpose could be achieved by other means, and applicable legal requirements.

4.9 Typically, we retain the information you provide for the duration of our relationship with you, plus a reasonable period for deletion routines or to account for applicable statutes of limitation. If you have opted to receive marketing communications, we will retain the information needed to send these communications even after our customer relationship ends or once the data is collected, if you are a prospective customer.

4.10 If you choose to delete your GREENSHARE HERBALS PVT. LTD. account, we will remove your personal data within a reasonable time after the account is terminated or the related matter ends. However, we may retain certain information as required for legal compliance, resolving disputes, enforcing our policies, or protecting our intellectual property rights. Please note that some data may still exist in our systems, for example, in backup storage, but it will be inaccessible and unused.

4.11 Your personal data may be transferred and stored in countries outside of India by us or our affiliates to fulfil the purposes described in this policy. Keep in mind that the data protection laws in these countries may not be the same as those in your country of residence. When transferring your personal data to other countries, we will ensure that it is protected as described in this policy and comply with applicable data protection laws governing such transfers.

5. Your Rights and Consent as a Customer

5.1 Request for Correction: You have the right to request corrections to any personal data we hold about you. This allows you to correct any incomplete or inaccurate information, though we may need to verify the accuracy of the new data you provide.

5.2 Request for Erasure: You have the right to request the deletion of your personal data. This enables you to ask us to remove your data when there is no valid reason for us to continue processing it. You may also request erasure of your data if you’ve successfully exercised your right to object to processing (as described in Clause 8), if we’ve processed your data unlawfully, or if we are required by law to erase your personal data. However, please note that we may not always be able to comply with your erasure request due to specific legal reasons, which we will inform you of, if applicable, when you make the request.

5.3 Right to Object to Processing: You have the right to object to the processing of your personal data when we are relying on legitimate interests (including those of outsourced agencies) and when there is something about your specific situation that leads you to believe that processing affects your fundamental rights and freedoms. You also have the right to object if we are processing your data for direct marketing purposes. Once we receive your objection, we will stop processing your data for marketing or any other specified purpose. However, in certain cases, we may demonstrate that we have compelling legitimate grounds for processing your data that override your rights and freedoms.

5.4 Request for Restriction of Processing: You have the right to ask us to limit how we process your personal data. This request can be made in the following situations:

(a) If you wish for us to verify the accuracy of your personal data.
(b) If you believe our use of your personal data is unlawful, but you do not want it deleted.
(c) If you require us to retain your personal data, even though we no longer need it, for the purpose of establishing, exercising, or defending legal claims.
(d) If you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to continue processing it.

5.5 Additional Rights:

(a) You have the right to inquire about our practices concerning personal data, as well as the types of personal data we hold.
(b) You have the right to confirm if we hold any personal data about you and our access to that data.

5.6 For any requests regarding objections, data access, data corrections, information about our practices, or any questions or complaints, please contact us at care@greenshare.in.

We reserve the right to charge a processing fee for providing our services if required by applicable laws in certain jurisdictions.

6. Data Protection by GREENSHARE HERBALS PVT. LTD. Website

6.1 Our Commitment:

We are committed to:

(a) Taking necessary actions to ensure compliance with data protection and privacy laws, based on our business judgment.
(b) Reporting any theft or loss of personal data without delay.
(c) Adhering to all relevant data protection laws and standards to safeguard the privacy and security of your personal data.
(d) Complying with applicable data protection and privacy regulations.
(e) Avoiding any actions that could result in a breach of data protection or privacy laws.

6.2 Limitation of Data Collection: Any personal data we collect or access will be strictly limited to what is necessary to fulfil our obligations related to the services we provide through the platform or to meet legal requirements. We will use such data solely for these purposes and maintain it in strict confidence according to the provisions of this policy. We will not share any personal data we hold with any outsourced agency, except as specifically outlined in this policy.

6.3 Anonymized Data Use: Unless expressly stated otherwise in this policy, we have the right to collect, use, or analyse your personal data in an anonymized manner. In such cases, the data will not be used in any way that could identify you personally.

6.4 Sensitive Data Warning: We advise you not to include any sensitive personal information in emails sent to us at care@greenshare.in. For your own protection, please refrain from sending credit/debit card numbers or other sensitive personal data through email.

7. Children’s Personal Data

Unless otherwise specified, our platform is only intended for users aged 18 (eighteen) years or older. We will only process data relating to children with explicit consent from a parent or legal guardian or if such information is voluntarily provided to us by a parent or guardian. Any information we collect in this context will solely be used to deliver services.

8. Logging Out & Withdrawing Consent

8.1 You’ve provided your personal data in connection with using, browsing, and accessing the platform, making purchases, or requesting services. Failure to provide the requested data may result in the rejection of your service application.

8.2 We require your consent to process your personal data, and you have the right to log out or withdraw your consent at any time by contacting us at care@greenshare.in. While we aim to respond to all requests promptly, more complex requests or multiple inquiries may take longer. In such cases, we will inform you and keep you updated.

Please note that this withdrawal option may not apply to third-party co-branding partners, to whom you may have separately consented to share your personal data.

8.3 If you do not want GREENSHARE HERBALS PVT. LTD. to use your data for direct marketing, including emails, SMS, phone calls, or other communication channels, and you do not wish us to share your data for marketing purposes, you can opt-out via the unsubscribe link in the marketing communications. However, this opt-out will not apply to co-branding partners to whom you’ve consented to share your personal data separately.

9. Information Regarding Service Providers

9.1 We may rely on various outsourced agencies and service providers to assist us in delivering the services on our platform. These providers may be used for the following functions:

(a) Verifying information against public records.
(b) Processing payments.
(c) Customer support and marketing activities.
(d) Authenticating your identification information and documents.
(e) Enabling services via third-party platforms and software tools.
(f) Managing claims.
(g) Preventing fraud and assessing risks.

9.2 These outsourced service providers will only have limited access to your personal data to perform these tasks and must adhere to our strict policies and guidelines. They are not authorized to use or disclose your personal data beyond what is necessary to carry out the specified functions or to comply with legal obligations.

10. Non-Classified Information Collected by GREENSHARE HERBALS PVT. LTD.

10.1 Non-personal data refers to information that does not identify you personally. When you visit our platform or interact with an outsourced agency working on our behalf, we may collect non-personal data such as the pages you visit.

10.2 We may use tools like web beacons, clear GIFs, pixel tags, or similar technologies to track when you visit our platform. This allows us to gather non-personal data such as the sections of the platform you engage with, your browser type, operating system, and the URLs you visit. This information helps us improve your online experience by better understanding your browsing behaviour.

10.3 We may use or disclose non-personal data for various purposes, such as embedding email addresses within images. If we combine non-personal data with personal data, the combined information will be treated as personal data in accordance with this policy.

11. WhatsApp & Text Messaging

11.1 If you choose to, you may provide your mobile number to receive text alerts, including information about our products, events, promotions, or beauty tips (which may also include WhatsApp messages for customers in India). While we do not charge for receiving these messages, your mobile carrier may charge you for sending and/or receiving texts, as well as any other applicable fees. If you opt in and later wish to stop receiving these text messages, you may exercise your right to unsubscribe as outlined in Clause 8.

11.2 Text messages are delivered via a third-party mobile network provider, so we are unable to control or guarantee factors such as message delivery, performance, or delays. If you encounter any issues with receiving text messages, feel free to reach out to us at care@greenshare.in for assistance.

11.3 We may also collect information like the date, time, and content of your text messages as part of your usage. Any information gathered through these messages will be processed according to this privacy policy.

12. Notifications and In-App or Phone Alerts

When using our platform, you may opt in to receive push notifications on your smartphone, tablet, or computer. These notifications may include promotional updates about our products and services. You can opt out of receiving push notifications anytime by adjusting your device settings. Would like to inform that opting out of push notifications will not affect other communications like email. If you wish to stop receiving alerts and updates within the app, simply uninstall the app from your device.

13. Use of Cookies and Related Technologies

13.1 We may gather specific information about your activity on our platform or while using our services automatically. By using our services, you consent to our collection of this data, which we use in aggregate form for internal analysis to better understand customer preferences, behavior, and demographics. This helps us enhance the safety and quality of our service.

13.2 Cookies are small files containing letters and numbers that, with your permission, are saved to your browser or device’s hard drive. These files help us recognize your browser and remember your preferences.

13.3 Our platform uses cookies to tell you apart from other users. This enables us to enhance your browsing experience and refine the platform over time. Continuing to use the platform signifies your acceptance of our cookie usage. We do not associate cookies with personally identifiable information.

14. Direct Marketing and Related Strategies

14.1 We plan to use your personal data for marketing and advertising purposes related to our services. Your data may also be shared with social media platforms and other entities for direct marketing, whether or not they are part of GREENSHARE HERBALS PVT. LTD.

14.2 The following types of services and activities may be part of our direct marketing efforts:

(a) Services related to our platform and/or our affiliated companies.
(b) Invitations to events such as webinars.

14.3 We may reach out to you through fax, email, direct mail, phone calls, and other communication channels. You will receive marketing communications from us if you’ve requested information or purchased goods or services from us and haven’t opted out of receiving such marketing.

15. Updates to This Privacy Policy

We reserve the right to update or revise this policy at any time to ensure compliance with applicable laws or to address changing business needs. Any amendments will take effect immediately upon being posted. We will notify you of any significant changes to the policy. We encourage you to review this policy periodically, as any updates will be binding. Continued use of our platform or services constitutes your acceptance of the revised terms.

16. Outsourced Agencies Rights Under This Policy

Outsourced agencies do not have any rights or entitlements to enforce the terms of this policy.

17. Our Organization’s Responsibilities and Obligations

We may transfer or assign any of our responsibilities or obligations to another party without notifying you, at our discretion. However, you may not assign, sublicense, or transfer any of your rights or obligations under this policy to anyone else without obtaining prior written consent from us.

18. Limitation of Liability and Conflict of Law

19. Governing Law & Jurisdiction